Return & Refund Policy

Last Updated: June 18, 2026

At NautiKraft, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include proof of purchase or order confirmation.

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products.

• Items damaged due to misuse or improper handling.

• Clearance or final sale items.

• Gift cards.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: nautikraft@gmail.com